Terms and Conditions

Yuusr.com is a digital marketplace based in the UK that allows users to search, compare, and book travel and lifestyle services ("Services"). We do not own or operate any of the services listed; we act as a facilitator enabling bookings between users and third-party service providers ("Service Providers").

Yuusr acts as an intermediary between you and the Service Providers. In some cases, we may act as a sub-agent. Your booking is governed by these terms and the applicable Service Provider's terms and conditions. By booking through Yuusr, you form a direct contract with the Service Provider.

To make a booking, you must:

• Be at least 18 years of age
• Provide accurate and complete information
• Agree to these Terms, the Service Provider's conditions, and any applicable third-party terms

Bookings are confirmed upon receipt of a confirmation email containing the provider's reference number.

Payment may be made in full or in instalments, where offered. You authorize us to charge the provided payment method. Failure to complete payment may lead to cancellation.

We accept major debit/credit cards. We do not charge processing fees, but your bank may impose additional charges.

We strive for accuracy but reserve the right to correct pricing or availability errors. If such an error affects your booking, we will contact you with alternatives or cancel and refund your booking.

In the case of packages, price adjustments may occur due to fuel surcharges, taxes, or exchange rate fluctuations. You will be notified at least 20 days in advance. If the price increases by more than 8%, you may cancel without penalty.

You are solely responsible for purchasing comprehensive travel insurance, including COVID-19 and health cover. Yuusr disclaims liability for losses due to inadequate insurance.

You must comply with local COVID-19 regulations and requirements. This includes testing, quarantine, or health documentation. No refunds will be issued for non-compliance or refusal to meet entry/exit rules.

Government mandates, border closures, and flight restrictions may affect your travel. Yuusr will assist where possible but is not liable for costs incurred due to such disruptions.

Your data is processed in accordance with the UK GDPR and the EU GDPR where applicable. We collect, store, and process your data to manage bookings, communicate with Service Providers, and deliver customer service. Full details can be found in our Privacy Policy.

We only share your data with third parties as necessary to complete your booking or as legally required. You may exercise your rights under GDPR, including access, correction, and deletion, by contacting contact@yuusr.com.

Yuusr may offer a loyalty or rewards program ("Yuusr Rewards"). Participation is voluntary and governed by separate terms, but:

• Points or benefits have no cash value
• Redemption may be subject to availability and restrictions
• Yuusr reserves the right to change, suspend, or terminate the program at any time

Misuse or fraudulent participation may result in exclusion from the program and forfeiture of rewards.

Partners and Service Providers listed on Yuusr must:

• Ensure accurate service descriptions
• Honour all confirmed bookings
• Comply with applicable UK/EU consumer, data, and travel regulations

Yuusr is not liable for partner breaches or misrepresentation. However, we may intervene to facilitate resolutions.

In line with UK and EU law, Yuusr will provide financial protection for package bookings through trust arrangements or insurance. This ensures you receive a refund or repatriation in the event of insolvency.

This certificate lists what is financially protected, who provides the protection, and who to contact if something goes wrong. The protection ensures that you are not stranded abroad and that you receive a refund if your travel arrangements cannot be provided due to our insolvency.

For more information, visit the Civil Aviation Authority (CAA) website at www.caa.co.uk/atol-protection.

Complaints must be reported during travel. Post-travel complaints should be submitted within 28 days of your return via Manage My Booking or emailed to contact@yuusr.com. We aim to respond within 28 days.

Unresolved disputes may be escalated via Alternative Dispute Resolution (ADR) in accordance with UK or EU consumer dispute processes. We are also open to arbitration under an approved scheme.

These Terms are governed by and construed in accordance with the laws of England and Wales. UK or EU residents may bring proceedings in local courts under consumer protections.

These Terms, including our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Yuusr. If any provision is found invalid, the remaining sections remain enforceable.